Dish Network 123698 User's Guide download pdf (Page 70)

Troubleshooting Tables

Page 65

Using the Remote Control

026

The receiver may have temporarily

lost the satellite signal.

Wait a few minutes to see if the message is removed. Make sure that

all required cables are in place, and check that all cable connections

are tight and dry (for outdoor cables).

Check that the Signal Strength bar in the QAM/Signal menu is

green and displays the word Locked. If not, contact your MDU

building manager.

028

The receiver may need to get new

software before you can use it to

order pay per view programs.

Turn the receiver off. Doing this allows the receiver to “download”

new software via the satellite signal. The download may take

several minutes; do not disturb or unplug the receiver during this

time. When the download is done, you will be able to use it to order

pay per view programs.

061

You may have interrupted the

transmission (a “download”) of the

latest operating software via the

satellite signal.

It is very important for the receiver to get the latest operating

software, so let the receiver do so. The “download” may take

several minutes. Do not disturb or unplug the receiver during this

time.

074

The receiver gives you three chances

to enter the correct password. If you

fail to do so, the receiver “times out”

and will not allow you to try again

for several minutes.

Wait a few minutes and then try again to enter the password.

Note: The “time out” feature is designed to prevent someone from

trying password after password until he or she happens to guess the

right one and so gains unauthorized access to the receiver.

078, 079, 080

You may not have connected the

receiver to an active telephone line.

Or, the telephone line may be

defective.

Maybe the receiver is connected to a

DSL (Digital Subscriber Line)

phone line.

Connect the receiver to an active telephone line.

Make sure that the telephone line to which you connect the receiver

is working properly.

Note: To be able to order pay per view programs, you must keep

the receiver connected to an active telephone line at all times. If

your setup includes more than one receiver, this applies to each

receiver. The receiver uses the telephone line to make toll-free

calls, usually in the middle of the night, to send information to the

Customer Service Center.

Install a DSL filter between the receiver and the telephone

wall jack.

093

You may have set up the receiver to

reset itself back to the “factory

defaults,” that is, the settings it had

when it was shipped from the

factory.

If you want to reset the receiver to its factory default settings, select

the Yes option. If not, select the No option.

What Is

Happening

Possible Reason What to Do

You cannot find the

remote control.

N/A Use the receiver front panel Control Buttons to control the

receiver until you find the remote. If the remote control is

permanently lost or too damaged to use, call the Service Center to

order a replacement.

When you press a button

on the remote control, the

receiver does not do what

you expect.

The remote control may be missing

batteries, the batteries may be

incorrectly placed in the remote, or

the batteries may be weak or dead.

The remote address and the receiver

address may not match.

If the batteries are missing or dead, insert fresh AAA-size batteries.

If the remote has fresh batteries, check whether they are placed

according to the label diagram. If not, remove them and place

correctly.

Press the SYS INFO button on the remote to bring up the

Important System Information screen. Aim the remote at the

receiver front panel and press the RECORD button to match up the

code on the remote with the one in the receiver.

When you press the

remote control Power

button to turn the receiver

ON, the green ON light on

the receiver front panel

does not light up.

Other lights are too bright.

Remote control not operating

properly or the batteries are weak or

dead.

The receiver power cord not plugged

into a power outlet, or there may be

a problem with the power.

Try other remote control buttons to see if the receiver is responding.

Replace the remote batteries with fresh ones.

Check that the receiver power cord is not damaged, and that the

plug is inserted correctly into the outlet.

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Dish Network 123698 User's Guide Page 70

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