Dish Network 811 User's Guide

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Introduction 3About Your DISH Network AccountGuide Conventions• The names of remote control buttons are all uppercase.Example: Press SAT.• Select mean

Reference 93Remote Control Device CodesTV CodesProgramming in AUX mode: In most cases use these codes to program in TV mode; however, if programming i

Reference94Remote Control Device CodesSamsung 505 506 516 523 526 566 573 612 627 647 652 653 654 655 656 658 659 664 665 667 669 670 679 680 704 717

Reference 95Remote Control Device CodesSony 500 501 502 504 STS 678 Sylvania 554 556 567 588 678 679 Symphonic 588 594 683 688 Tandy 581 588 Tashiko 5

Reference 96Remote Control Device CodesNotesReference 381.fm Page 96 Thursday, May 21, 2009 6:24 PM

• LIMITED WARRANTY• RESIDENTIAL CUSTOMER AGREEMENT• STAYING LEGAL• FCC COMPLIANCEAppendix 381.fm Page 117 Thursday, May 21, 2009 6:27 PM97

Appendix 98LIMITED WARRANTYThis Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty servi

Appendix 99Residential Customer Agreement5 Returned equipment must be packaged properly, using either the original shipping materials or the packaging

Appendix 100Residential Customer AgreementCONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR REPLACEMENT OF, THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IM

Appendix 101Residential Customer AgreementH. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your t

Appendix 102Residential Customer Agreement3. CANCELLATION OF SERVICE A. Your Services will continue until cancelled or disconnected as provided here

Chapter 1 4Watching TV NowWhere to Find Information on Your AccountIf you want to know about charges to your DISH Network account or if you would like

Appendix 103Residential Customer AgreementF. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on

Appendix 104Residential Customer AgreementB. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY D

Appendix 105Staying Legalprovision in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision shall be modi

Appendix 106The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may resul

107IndexAAccount Information 4Adjust Picture Position 71Adjusting the Remote Antenna 48Adult Content, Hiding 35All Chan 28All Sub 28Alternate Audio 61

Index 108NNaming Favorites Lists 29No Picture on the TV 70, 88OOnscreen Menus 13Opening Menus 13Ordering a Pay-Per-View 23Ordering Your Program Packag

146733Receiver InformationWrite the following information in the spaces provided below. You may need to provide this information if you call the Serv

Introduction 5Additional ServicesADDITIONAL SERVICESPay-Per-ViewCatch all the action on Pay-Per-View. Take a break from regular TV and order the lates

Chapter 1 6Why Connect to a Phone LineSolar InterferenceTwice a year, the sun moves to a position behind the DISH Network satellite as it orbits the E

7About Your Satellite ReceiverReceiver and Remote ControlWhat you’ll find in this chapter:• REMOTE CONTROL• SATELLITE RECEIVER FRONT PANEL• SATELLITE

Chapter 2 8Remote ControlREMOTE CONTROLThe remote control gives you easy access to all the features of your satellite receiver. You can program the re

Receiver and Remote Control 9Remote ControlRemote Control ButtonsChapter 2 381.fm Page 9 Thursday, May 21, 2009 5:52 PM

Chapter 2 10Remote ControlSee page 49 for instructions to program the remote to control your TV.Chapter 2 381.fm Page 10 Thursday, May 21, 2009 5:5

Receiver and Remote Control 11Remote ControlSee page 49 for instructions to program the remote to control your VCR or DVD Player.Chapter 2 381.fm Pag

Chapter 2 12Satellite Receiver Front PanelSATELLITE RECEIVER FRONT PANELSATELLITE RECEIVER BACK PANEL Chapter 2 381.fm Page 12 Thursday, May 21, 200

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Receiver and Remote Control 13Using the MenusUSING THE MENUSThe menus make using the receiver and selecting programs quick and easy. Use the menus to

Chapter 2 14Using the MenusList of Choices in the MenusWhen you make a choice in a list, the receiver does not apply the change until you select Done.

Receiver and Remote Control 15Using Text FieldsUSING TEXT FIELDSWhen you use features on the receiver, you might be required to enter information, suc

Chapter 2 16TipsTIPS• If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made,

17Watching TVFinding Programs to WatchYou’ll find the following information in this chapter:• CHANGING CHANNELS• USING THE PROGRAM GUIDE• USING THE BR

Chapter 3 18Changing ChannelsCHANGING CHANNELSUsing the Up and Down ArrowsWhile watching TV, if you want to change the channels one at a time to see w

Finding Programs to Watch 19Using the Browse Banneryou activate another list, the Program Guide shows only the channels on that list. See page 27 for

Chapter 3 20Using Search to Find a ProgramIf you select a current program, the receiver will tune to that channel. If you choose a future program, the

Finding Programs to Watch 21Finding a Program by its ThemeFINDING A PROGRAM BY ITS THEMEYou can list and choose programs by the theme of their content

Chapter 3 22TipsTIPS• Press INFO to get more information about the program you highlighted. • Press VIEW TV to cancel almost any screen and return to

Warning and Attention SymbolsYou must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do

23Order and Watch Pay-Per-ViewsPay-Per-ViewWhat you’ll find in this chapter:• BUYING A PAY-PER-VIEW PROGRAM• REVIEWING PAY-PER-VIEW PURCHASESChapter 4

Chapter 4 24Buying a Pay-Per-View ProgramTo buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-

Pay-Per-View 25TipsTIPS• You can set up a VCR to record Pay-Per-View programs. See page 76 for more details.• You can prevent others from purchasing P

Chapter 4 26NotesNotesChapter 4 381.fm Page 26 Thursday, May 21, 2009 6:03 PM

27Setting Up Your Favorites ListsFavorites ListsWhat you’ll find in this chapter:• WHAT ARE FAVORITES LISTS?• CREATING OR CHANGING FAVORITES LISTS• NA

Chapter 5 28What are Favorites Lists?WHAT ARE FAVORITES LISTS?Favorites Lists are lists of your favorite channels. You can create and change the lists

Favorites Lists 29Naming Favorites ListsNAMING FAVORITES LISTSYou can name your Favorites Lists whatever you want, up to eight characters long.USING F

Chapter 5 30NotesNotesChapter 5 381.fm Page 30 Thursday, May 21, 2009 6:04 PM

31Securing Your Receiver and AccountLocksWhat you’ll find in this chapter:• WHAT ARE LOCKS?• CREATING OR CHANGING A PASSWORD• LOCKING AND UNLOCKING YO

Chapter 6 32What are Locks?WHAT ARE LOCKS?Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you

iTImportant Safety Precautions iii 1 IntroductionWELCOME 2HOW TO USE THIS GUIDE 2ABOUT YOUR DISH NETWORK ACCOUNT 3WATCHING TV N

Locks 33Locking and Unlocking Your ReceiverLOCKING AND UNLOCKING YOUR RECEIVERYou must lock the receiver for any receiver locks you set to take effect

Chapter 6 34Creating or Changing Channel LocksCREATING OR CHANGING CHANNEL LOCKSYou can lock any channel, including Pay-Per-View and over-the-air chan

Locks 35Hiding Adult ContentHIDING ADULT CONTENTWhen you hide adult channels, you prevent the Program Guide, Themes lists, and the Browse Banner from

Chapter 6 36TipsTIPS • If the receiver displays a message prompting you to enter a password, the receiver is locked.• When you lock a rating, you also

37Interacting with Your TVInteractive TVWhat you’ll find in this chapter:• DISHHOME• CUSTOMER SUPPORTChapter 7 381.fm Page 37 Thursday, May 21, 2009

Chapter 7 38DishHOMEDISHHOMEPress DISH on the remote control to go to DishHOME features available with your service. Watch video from popular news, en

39Setting Up and Using TimersTimersWhat you’ll find in this chapter:• TIMERS• USING THE TIMERS LIST• SETTING UP A QUICK RECORD• SETTING UP A MANUAL TI

Chapter 8 40TimersTIMERSA timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, y

Timers 41TimersWhen a Timer Starts a RecordingFor two minutes before a timer starts a recording, the receiver may display a digital countdown on the T

Chapter 8 42Using the Timers ListUSING THE TIMERS LISTSETTING UP A QUICK RECORDThis is the quickest, simplest way to record your favorite shows. All y

Table of Contents ii7 Interactive TVDISHHOME 38CUSTOMER SUPPORT 388TimersTIMERS 40USING THE TIMERS LIST 42SETTING UP A QUICK RECOR

Timers 43Setting Up a Manual TimerSETTING UP A MANUAL TIMERA manual timer lets you set custom start and stop times for a timer. • Press MENU and selec

Chapter 8 44Overlapping TimersOVERLAPPING TIMERSIf you try to create event timers for overlapping programs, the receiver displays a screen with the da

45Personalizing Your Remote ControlRemote Control SetupWhat you’ll find in this chapter:• IMPROVING RECEIVER CONTROL• CONTROLLING OTHER COMPONENTS• RE

Chapter 9 46Improving Receiver ControlIMPROVING RECEIVER CONTROLThese instructions help you improve your remote control settings to best operate your

Remote Control Setup 47Improving Receiver ControlChecking the Remote Control AddressYou can see what address is programmed on the remote control by co

Chapter 9 48Improving Receiver ControlAdjusting the Remote AntennaBe sure to set the remote control antenna (back of the receiver) straight up so you

Remote Control Setup 49Controlling Other ComponentsCONTROLLING OTHER COMPONENTSTo use the remote to control other devices (such as a TV, VCR, DVD play

Chapter 9 50Controlling Other ComponentsCombination DevicesIf you are programming the remote to control a combination device, such as a TV/VCR or a TV

Remote Control Setup 51Controlling Other ComponentsSetting Up Using Device Codes ScanIf the code for your device is not listed in the tables starting

Chapter 9 52Controlling Other Components 3 For AUX mode only. Press 0 for a second TV, or 1 for a second VCR, or 2 for a tuner, or amplifier. Then pr

iiiImportant Safety Instructions1 Read these instructions.2 Keep these instructions.3 Heed all warnings.4 Follow all instructions.5 Do not use this ap

Remote Control Setup 53Controlling Other ComponentsReading Out the Device CodesYou can find out what device code you’ve set for each remote control mo

Chapter 9 54Controlling Other ComponentsSwitching Between TV and Device Volume ControlWhen you set up the remote to control a TV, the mute and volume

Remote Control Setup 55Recover ButtonControlling the TV’s Volume1 Press TV for four seconds, and then let go of it. TV will blink.2 Press POUND (#).3

Chapter 9 56Teaching Another Remote Control1 Make sure the TV is on.2 Press and hold RECOVER until all four mode buttons light, and then let go of the

Remote Control Setup 57Teaching Another Remote Control1 Press the MENU button, select System Setup, and then select Diagnostics. The receiver dis-play

Chapter 9 58Sending Discrete Power On and OffSENDING DISCRETE POWER ON AND OFFInstallers use Remote control discrete power ON and power OFF IR command

59Personalizing Your Satellite ReceiverReceiver CustomizationWhat you’ll find in this chapter:• USING CALLER ID• CHANGING LANGUAGES• USING CLOSED CAPT

Chapter 10 60Using Caller IDUSING CALLER IDCaller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscrib

Receiver Customization 61Changing LanguagesCHANGING LANGUAGESYou may be able to change the language of some programs. An alternate language may not be

Chapter 10 62Using Dolby® Surround SoundThe following is a list of closed captioning options:• Caption Font/Size - Select the font and size that makes

Safety ivNote to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of t

Receiver Customization 63Using Dolby® Surround Sound1 Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output

Chapter 10 64Changing the Program Guide OrderCHANGING THE PROGRAM GUIDE ORDERYou can set up the Program Guide to list channels in descending order, wi

Receiver Customization 65Resetting to Factory DefaultsRESETTING TO FACTORY DEFAULTSYou can reset the receiver to discard any changes you have made to

Chapter 10 66TipsTIPS• To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature.•

67How to Connect Your Satellite ReceiverConnections and SetupWhat you’ll find in this chapter:• CONNECTING TO A TV• CONNECTING TO YOUR DISH ANTENNA• C

Chapter 11 68Connecting to a TVCONNECTING TO A TVThis section describes how to connect receiver output ports to a TV. Select one of the following meth

Connections and Setup 69Connecting to a TVDISH DVI ConnectionsThe DISH DVI connection provides high-quality audio and video to your TV using one cable

Chapter 11 70Connecting to a TVYPBPR ConnectionsThe YPbPr connections provide high-quality audio and video to your TV set or monitor.1 Connect between

Connections and Setup 71Connecting to a TVSetting Up the DisplayUse the following steps to select the desired TV format.1 Consult your TV user’s guide

Chapter 11 72Connecting to a TV• Press the PAGE DOWN button on the remote to change through the available options on any of the other receiver outputs

1Introduction to DISH Network ServicesIntroductionIntroductionWhat you’ll find in this chapter:• WELCOME• HOW TO USE THIS GUIDE• ABOUT YOUR DISH NETWO

Connections and Setup 73Connecting to Your Dish AntennaCONNECTING TO YOUR DISH ANTENNAUse the instructions here if you are connecting a receiver into

Chapter 11 74Connecting the Phone LineCONNECTING THE PHONE LINEYou must keep the receiver connected to an active telephone line to order Pay-Per-View

Connections and Setup 75Connecting a VCR1 Pressing MENU, then select System Setup, Installation, and then Phone System.2 Select the Touch Tone or the

Chapter 11 76Connecting a VCRSetting Up the Receiver to Control Your VCRUse this section to set up the receiver to control your VCR so that you can us

Connections and Setup 77QAM InstallationsQAM INSTALLATIONSIf you live in an apartment, condominium or other clustered housing, your television signal

Chapter 11 78Using Troubleshooting ToolsDiagnosticsThe Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an

Connections and Setup 79NotesNotesChapter 11 381.fm Page 79 Thursday, May 21, 2009 6:19 PM

Chapter 11 80NotesChapter 11 381.fm Page 80 Thursday, May 21, 2009 6:19 PM

81Troubleshooting and Device Codes• TROUBLESHOOTING TABLES• REMOTE CONTROL DEVICE CODESReference 381.fm Page 81 Thursday, May 21, 2009 6:24 PM

Reference 82Troubleshooting TablesTROUBLESHOOTING TABLESUse these tables if you have problems using the system. Look in this section for a description

Chapter 1 2WelcomeWELCOMECongratulations on choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast

Reference 83Troubleshooting Tables Message NumbersNumber Possible Reason What to Do001• There may be a problem with the multi-dish switch.• Check the

Reference 84Troubleshooting Tables015• You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have

Reference 85Troubleshooting Tables 074• The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times

Reference 86Troubleshooting Tables Remote ControlWhat Is Happening Possible Reason What to DoYou cannot find the remote control. • N/A • Use

Reference 87Troubleshooting Tables Program Guide or the Browse BannerWhat Is Happening Possible Reason What to DoIn the Program Guide, some channels h

Reference 88Troubleshooting Tables Watching A ProgramWhat Is Happening Possible Reason What to DoThe receiver front panel Power light is on, but the T

Reference 89Troubleshooting Tables • There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, co

Reference 90Troubleshooting Tables TimersWhat Is Happening Possible Reason What to DoYou try to set up an event timer and the receiver displays a me

Reference 91Troubleshooting Tables Hearing A ProgramWhat Is Happening Possible Reason What to DoThe receiver front panel Power light is on and ther

Reference 92Troubleshooting TablesBuying a Pay-Per-View Program Your computer or FAX machine was receiving a FAX or modem transmission, but an