Dish Network 196812 User's Guide

1-800-894-9131S1-800-894-9131S1812431-800-894-9131S181243196812To subscribe to programming,or for assistance with installing or using the system, visi

Safety viiiNotes

Chapter 11 90Connecting the Phone LinePhone System Setup You must also set up the receiver for your telephone system (touch tone or rotary). If you ne

Connections and Setup 91Connecting an Over-the-Air AntennaCONNECTING AN OVER-THE-AIR ANTENNAIf you want to receive digital channels from an over-the-a

Chapter 11 92Scanning for Over-the-Air Channels2 On the remote control, press MENU, select System Setup, and then Local Channels. If this is the first

Connections and Setup 93Scanning for Over-the-Air ChannelsAbout Over-the-Air TV BroadcastsOver-the-air TV signals are broadcast by local TV stations f

Chapter 11 94Scanning for Over-the-Air Channels• Broadcasters may choose to multicast, which allows them to provide multiple standard-definition chann

Connections and Setup 95Using Troubleshooting ToolsUSING TROUBLESHOOTING TOOLSYour receiver has troubleshooting tools that you can use to solve many c

Chapter 11 96Using Troubleshooting ToolsPoint Dish and Check SwitchThe Point Dish and Check Switch screens are helpful to the Customer Service Represe

97Troubleshooting and Remote CodesWhat you’ll find in this chapter:• TROUBLESHOOTING TABLES• REMOTE CONTROL DEVICE CODESReference

98Troubleshooting TablesReferenceTROUBLESHOOTING TABLESUse these tables if you have problems using the system. Look in this section for a description

Reference 99Troubleshooting TablesMessage NumbersMessageNumberPossible Reason What to Do001There may be a problem with the multi-dish switch.Check the

Introduction to DISH Services1What you’ll find in this chapter:• WELCOME• HOW TO USE THIS GUIDE• ABOUT YOUR DISH ACCOUNT• WATCHING TV NOW• ABOUT SATEL

100Troubleshooting TablesReference018The receiver may not be connected to an active telephone line or broadband Internet connection.• You must connec

Reference 101Troubleshooting TablesChanging Channels 078, 079, 080You may not have connected the receiver to an active telephone line or broadband In

102Troubleshooting TablesReferenceRemote ControlWhat Is Happening Possible Reason What to DoWhen you press a button on the remote control, the receiv

Reference 103Troubleshooting TablesProgram Guide or the Browse Banner Watching A Program What Is Happening Possible Reason What to DoIn the Progra

104Troubleshooting TablesReferenceThe TV image has pixels (small squares), is freezing, or you have intermittent black screens.Your receiver may be e

Reference 105Troubleshooting TablesFavorites Lists Timers What Is Happening Possible Reason What to DoYou press the remote GUIDE button while th

106Troubleshooting TablesReferenceYou set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer doe

Reference 107Troubleshooting TablesHearing A ProgramCaller ID What Is Happening Possible Reason What to DoThe receiver front panel power light is on a

108Troubleshooting TablesReferenceTelephone for Voice/Data/FAX LocksWhat Is Happening Possible Reason What to DoWhile you are making a telephone call

Reference 109Troubleshooting TablesOrdering a Pay-Per-View Program MenusWhat Is Happening Possible Reason What to DoSomeone orders a Pay-Per-View pro

Chapter 1 2Welcome WELCOMEThank you for choosing DISH. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (D

Reference 110Remote Control Device CodesREMOTE CONTROL DEVICE CODESIncluded with your remotes are lists containing the manufacturer codes for programm

111• LIMITED WARRANTY• RESIDENTIAL CUSTOMER AGREEMENT• FCC COMPLIANCE

Appendix 112Limited WarrantyLIMITED WARRANTYThis Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale f

Appendix 113Limited Warranty3 If the Representative determines you should return any equipment, you will be directed to call a Return Authorization re

Appendix 114Residential Customer AgreementRESIDENTIAL CUSTOMER AGREEMENTThank you for choosing DISH Network®.To view this Residential Customer Agreeme

Appendix 115Residential Customer Agreementrepresentations, warranties or guarantees as to the availability or content of such websites and information

Appendix 116Residential Customer AgreementF. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us

Appendix 117Residential Customer AgreementD. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital fo

Appendix 118Residential Customer Agreement6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT You may not assign or transfer your Services without our writ

Appendix 119Residential Customer AgreementB. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with t

Introduction 3How to Use this GuideGuide Conventions• The names of remote control buttons are all uppercase.Example: Press SAT.• On-screen menu option

Appendix 120Residential Customer AgreementEXHIBIT 1 - FEESIn addition to any amounts due for your Services and any other amounts due under this Agreem

Appendix 121Residential Customer AgreementExternal Hard Drive Activation Fee$40.00 One-time fee charged if you have a ViP receiver and you choose to c

Appendix 122FCC ComplianceFCC COMPLIANCEThe following text is extracted from Federal Communications Commission (FCC) regulations, as of the publicatio

123AAccount, Your 4Adding Channels 4Additional Services 6, 7Ordering Programming 4All Children (TV-Y) Rating 36All Episodes 46Alternate Language 75Amp

Index 124LocksChange or Create Password 41Channels 38Front Panel 40Hiding Content, Channels 39Locking Receiver 41Pay-Per-View 39Ratings 35Receiver 41

Index 125Improving Operation 52Learning 61Limited Mode 54Low Battery Warning 10Modes 54Number Pad 17Operating a Second Satellite Receiver 66Operating

Index 126NotesNOTES

196812Receiver InformationWrite the following information in the spaces provided below. You may need to provide this information if you call the Serv

Chapter 1 4About Your DISH AccountABOUT YOUR DISH ACCOUNTThis section describes how to order your packages and provides information on how to find inf

Introduction 5Watching TV NowWATCHING TV NOWAfter you have ordered your programming package, you can begin enjoying the features of your new satellite

Chapter 1 6Additional ServicesADDITIONAL SERVICESPay-Per-ViewCatch all the action on Pay-Per-View. Take a break from regular TV and order the latest m

Introduction 7Why Connect to a Phone LineWHY CONNECT TO A PHONE LINE Your satellite receiver is equipped with a standard telephone jack that you use t

Chapter 1 8TipsTIPS• Always have the latest software—Turn off the receiver when you’re not using it.• Order Pay-Per-View with your remote control—Keep

About Your Satellite Receiver9What you’ll find in this chapter:• REMOTE CONTROL• SATELLITE RECEIVER FRONT PANEL• SATELLITE RECEIVER BACK PANELL• USING

Warning and Attention SymbolsYou must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do

Chapter 2 10Remote ControlREMOTE CONTROLThe remote control gives you easy access to all the features of your satellite receiver. You can program the r

Satellite Receiver 11Remote ControlRemote Control ButtonsPage ButtonsPage up/down in menusPower & TV PowerTop button turns the receiver on/off,Bot

Chapter 2 12Remote ControlRemote Control Buttons—TV ModeVolumeControl TV volumePower and TV Powertop and bottom buttonTurn TV on/offArrows/Select Butt

Satellite Receiver 13Remote ControlRemote Control Buttons—DVD ModeDVD/VCR Power& TV PowerTop button turns theDVD player/VCR on and offBottom butto

Chapter 2 14Satellite Receiver Front PanelSATELLITE RECEIVER FRONT PANELSATELLITE RECEIVER BACK PANELSmart Card DoorSlot for a futuresmart cardInfrare

Satellite Receiver 15Using the MenusUSING THE MENUSThe menus make using the receiver and selecting programs quick and easy. Use the menus to control t

Chapter 2 16Using Text FieldsList of Choices in the MenusWhen you make a choice in a list, the receiver does not apply the change until you select Don

Satellite Receiver 17Using Text FieldsUsing the On-screen KeyboardUse the on-screen keyboard letters to type the information. Use the LEFT, RIGHT, UP,

Chapter 2 18TipsTIPS• If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made,

Finding Programs to Watch19Watching TVWhat you’ll find in this chapter:• CHANGING CHANNELS• USING THE PROGRAM GUIDE• USING THE BROWSE BANNER• USING TH

iImportant Safety Precautions v 1 IntroductionWELCOME 2HOW TO USE THIS GUIDE 2ABOUT YOUR DISH ACCOUNT 4WATCHING TV NOW 5AD

Chapter 3 20Changing ChannelsCHANGING CHANNELSUsing the Up and Down ArrowsWhile watching TV, press the UP and DOWN ARROWS on your remote control to ch

Finding Programs to Watch 21Using the Browse Banner• The Program Guide shows programs on now and coming on within the next two days. The guide does no

Chapter 3 22Using Search to Find a ProgramTo see what is coming up on other channels, press the UP or DOWN ARROW while the Browse Banner is open.If yo

Finding Programs to Watch 23Finding a Program by its ThemeIf you select a program that is on now, the receiver tunes to that program. If you choose a

Chapter 3 24TipsTIPS• Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and retur

Order and Watch Pay-Per-View25What you’ll find in this chapter:• ORDERING A PAY-PER-VIEW PROGRAM• REVIEWING PAY-PER-VIEW ORDERSPay Per Programs

Chapter 4 26Ordering a Pay-Per-View ProgramORDERING A PAY-PER-VIEW PROGRAMTo order Pay-Per-View programs, you must connect the receiver to an active p

Pay-Per-View 27TipsTIPS• You can set up a VCR to record Pay-Per-View programs. You can also connect an external hard drive to the USB port on the back

Chapter 4 28NotesNotes

Setting Up Your Favorites Lists29What you’ll find in this chapter:• WHAT ARE FAVORITES LISTS?• CREATING OR CHANGING FAVORITES LISTS• NAMING FAVORITES

Table of Contents ii3 Watching TVCHANGING CHANNELS 20USING THE PROGRAM GUIDE 20USING THE BROWSE BANNER 21USING SEARCH TO FIND A PROGRAM

Chapter 5 30What are Favorites Lists?WHAT ARE FAVORITES LISTS?Favorites Lists are custom lists of your favorite channels. You can create and change th

Favorites Lists 31Naming Favorites Lists1 Press MENU on your DISH remote control. Select Preferences, and then Favorites.2 Select the list that you w

Chapter 5 32Using Favorites ListsUSING FAVORITES LISTSPress GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Pres

Securing Your Receiver33What you’ll find in this chapter:• WHAT ARE LOCKS?• CREATING OR CHANGING RATINGS LOCKS• CREATING OR CHANGING CHANNEL LOCKS• LO

Chapter 6 34What are Locks?WHAT ARE LOCKS?Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you

Locks 35Creating or Changing Ratings LocksCREATING OR CHANGING RATINGS LOCKSYou can lock programs based on Motion Picture Association of America (MPAA

Chapter 6 36Creating or Changing Ratings LocksPG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 13. A PG-13 rati

Locks 37Creating or Changing Ratings LocksTV-G—General Audience. Most parents would find this program suitable for all ages. Although this rating does

Chapter 6 38Creating or Changing Channel LocksCREATING OR CHANGING CHANNEL LOCKSYou can lock any channel, including Pay-Per-View and over-the-air chan

Locks 39Locking or Unlocking Pay-Per-View ChannelsLOCKING OR UNLOCKING PAY-PER-VIEW CHANNELSThis locks all Pay-Per-View channels. This type of lock ke

Table of Contents iii7 Interactive TVDISHHOME INTERACTIVE TV 44CUSTOMER SERVICE 448 TimersTIMERS 46USING THE TIMERS LIST 48SE

Chapter 6 40Locking or Unlocking the Front Panel3 Select Hide Adult to remove the adult channels from the channel lists or Show Adult to display the a

Locks 41Creating or Changing a PasswordCREATING OR CHANGING A PASSWORDThe first thing to do before using the receiver locks is set up your password.1

Chapter 6 42Tips1 Press MENU and select Locks.2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as

Interacting with Your TV43What you’ll find in this chapter:• DISHHOME INTERACTIVE TV• CUSTOMER SUPPORTInteractive TV

Chapter 7 44DishHOME Interactive TVDISHHOME INTERACTIVE TVPress DISH on the remote control to go to DishHOME Interactive TV features available with yo

Setting Up and Using Timers45What you’ll find in this chapter:• TIMERS• USING THE TIMERS LIST• SETTING UP AN AUTOMATIC TIMER• SETTING UP A MANUAL TIME

Chapter 8 46TimersTIMERSA timer is your instruction telling the receiver the programs you want to view in the future. For most ERD (External Recording

Remote Control 47TimersWhen a Timer StartsFor two minutes before a timer starts a recording, the receiver may display a digital countdown (timer remin

Chapter 8 48Using the Timers ListUSING THE TIMERS LISTUse the Timers List to:• View the general list of timers.• Create a Manual timer.• Edit a timer.

Remote Control 49Setting Up a Manual TimerSETTING UP A MANUAL TIMER1 Press MENU and select Timers.2 Select Create Timer.3 Select the Timer Frequency.4

Table of Contents iv11 ConnectionsCONNECTING TO THE TV 82CONNECTING TO YOUR DISH ANTENNA 86CONNECTING TO A DISH TAILGATER 87MOBILEDISH™:

Chapter 8 50Overlapping TimersOVERLAPPING TIMERSIf you try to create event timers for overlapping programs, the receiver displays a screen with the da

Setting Up Your Remote Control51What you’ll find in this chapter:• IMPROVING RECEIVER CONTROL• OPERATING OTHER DEVICES• THE RECOVER BUTTON• SENDING DI

Chapter 9 52Improving Receiver ControlIMPROVING RECEIVER CONTROLThese instructions help you improve your remote control settings to best operate your

Receiver Customization 53Improving Receiver Control1 Press SYSTEM INFO on the receiver's front panel. The System Info screen displays on the TV a

Chapter 9 54Operating Other DevicesConfirming Remote Control Operation1 Make sure the remote has fresh batteries and is in SAT mode.2 Press SYSTEM INF

Receiver Customization 55Operating Other DevicesTurning Limited Mode On and Off 1 Press and hold the correct mode button (for example, TV) until al

Chapter 9 56Operating Other DevicesSetting SAT Auto-Tune Channel1 Make sure the remote control operates your TV.2 Press and hold TV for three seconds

Receiver Customization 57Operating Other DevicesEnabling and Disabling SAT Auto-TuneNote: SAT Auto-Tune is enabled by default; however, the channel mu

Chapter 9 58Operating Other DevicesSetting Auto-Tune for DVD/VCRYou can set Auto-Tune for your DVD/VCR. Auto-Tune allows you to return to the channel

Receiver Customization 59Operating Other DevicesCombination DevicesIf you are programming the remote to operate a combination device, such as a TV/VCR

Important Safety Instructionsv1 Read these instructions.2 Keep these instructions.3 Heed all warnings.4 Follow all instructions.5 Do not use this appa

Chapter 9 60Operating Other Devices9 Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, s

Receiver Customization 61Operating Other DevicesLearning From Another Device’s RemoteUse this procedure if you are unable to find a code that allows y

Chapter 9 62Operating Other Devices3 On the DISH remote, press and hold the Mode button you want to use for the device until all the Mode buttons ligh

Receiver Customization 63Operating Other DevicesChecking the Device CodesYou can find out what device code you’ve set for each remote control mode (TV

Chapter 9 64Operating Other DevicesControlling a Tuner or AmplifierUse the following remote control buttons to control a tuner, amplifier, or audio re

Receiver Customization 65Operating Other DevicesTo Use a Tuner or Amplifier’s Volume ControlNote: You must first program the tuner or amplifier into t

Chapter 9 66Operating Other DevicesProgramming to Control a Second Dish AntennaIf you have a second DISH antenna installed, you can use this remote in

Receiver Customization 67The Recover ButtonTHE RECOVER BUTTONUse RECOVER if you accidentally change the TV channel or video input and have a snowy, bl

Chapter 9 68Sending Discrete Power On and OffSENDING DISCRETE POWER ON AND OFFDiscrete power ON and power OFF IR commands are used when programming ma

Personalizing Your Satellite Receiver69What you’ll find in this chapter:• USING AN EXTERNAL HARD DRIVE• USING CALLER ID• CUSTOMIZING THE GUIDE AND CHA

Safety vi15 The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is turned off using the remot

Chapter 10 70Using an External Hard DriveUSING AN EXTERNAL HARD DRIVEYou can expand the storage capacity of your receiver by connecting a compatible U

Connections and Setup 71Using Caller ID5 Once the feature has been activated, you’ll receive a popup asking if you want to format the drive—formatting

Chapter 10 72Using Caller IDCaller ID ScreensWhen you receive a call, you will see a Caller ID popup screen.Select OK to dismiss the message. If you d

Connections and Setup 73Customizing the Guide and Channel ListsCUSTOMIZING THE GUIDE AND CHANNEL LISTSYou can set up the on-screen Program Guide to li

Chapter 10 74Customizing the Guide and Channel Lists• Large. Choose this option if you would like to see video in the upper right corner and four rows

Connections and Setup 75Changing LanguagesCHANGING LANGUAGESYou may be able to change the language of some programs. An alternate language may not be

Chapter 10 76Setting Up Audio OutputTo enable or disable closed captions and adjust how they are displayed, use the following steps:1 Press MENU. Sele

Connections and Setup 77Setting Up Audio OutputNote: Not all programs contain a Dolby Digital sound track. 1 Connect an external Dolby Digital decod

Chapter 10 78Resetting to Factory Defaults4 If Volume Leveling is desired, select Enable to turn on Volume Leveling. Volume leveling keeps the volume

Connections and Setup 79Scheduling Receiver UpdatesSCHEDULING RECEIVER UPDATESThe receiver comes scheduled to update the Program Guide at 3:00 am ever

Safety viiProper Care of Your Equipment• Always handle the satellite receiver carefully. Excessive shock and vibration can damage the hard drive.• If

Chapter 10 80Tips2 Select Preferences, and then Updates.3 Highlight the number of hours of inactivity before the receiver waits before turning off.4

Connecting Your Satellite Receiver81What you’ll find in this chapter:• CONNECTING TO THE TV• CONNECTING TO YOUR DISH ANTENNA• CONNECTING TO A DISH TAI

Chapter 11 82Connecting to the TVCONNECTING TO THE TVHigh-Definition Connection: HDMI CableThe HDMI (High-Definition Multimedia Interface) connection

Connections and Setup 83Connecting to the TVHigh-Definition Connection: YPBPR (Component) CablesThe YPBPR connections provide high-quality video to yo

Chapter 11 84Connecting to the TVSetting Up to Display in HDOnce the receiver has been activated with qualifying DISH HD programming, you will be able

Connections and Setup 85Connecting to the TVStandard-Definition Connections1 Connect the receiver to the TV using one of the following connections.Not

Chapter 11 86Connecting to Your Dish AntennaCONNECTING TO YOUR DISH ANTENNAConnect your TV to the receiver using the previous sections before connecti

Connections and Setup 87Connecting to a DISH TailgaterCONNECTING TO A DISH TAILGATERThe 211k receiver supports the mobile antenna, DISH Tailgater, pro

Chapter 11 88Connecting the Phone LineManual Mobile Satellite Antennas (Require Pointing) To use your ViP 211k receiver to assest with point your manu

Connections and Setup 89Connecting the Phone LinePhone Line ConnectionConnect a telephone cable with a standard RJ-11 connector between the receiver’s