Dish-network Solo 311 User Manual

ATTENTION SYMBOLS, WARNING SYMBOLS, AND GRAY BOXESYou must be aware of safety when you install and use this system. This User Guide provides various p

Page 5Chapter 2Parts of the SystemFRONT PANELBACK PANELTighten the coaxial cable connections only by hand. Tip: Using cable labels makes it easy to te

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requ

AppendixPage 80Notes

Page 81IndexAAutomatic Event Timer 35BBack Panel, Receiver 5Blacked-Out Program 41Browse BannerChanging Channels Using the Browse Banner 46Displaying

IndexPage 82OOn-Screen Messages 56Opening the Menus 23Opening the Program Guide 27Options, Menu 23PParental and System Locks Menu (Locks Menu)Opening

Page 83IndexPage 83Notes

IndexPage 84Notes

143334Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get

Page 6Chapter 2Parts of the SystemREMOTE CONTROLThis section describes the remote control and how to use the buttons to operate the satellite receiver

Page 7Remote ControlPage 7 USING THE REMOTE CONTROL IN SAT MODE

Page 8Chapter 2Parts of the SystemUSING THE REMOTE CONTROL IN TV MODE

Page 9Remote ControlPage 9USING THE REMOTE CONTROL IN VCR MODEBe sure to program the remote to control your VCR as described on page 11.

Page 10Chapter 2Parts of the SystemCHANGING THE REMOTE CONTROL ADDRESSThe remote control and receiver can operate on any one of 16 addresses; however,

Page 11Control Other Devices with the RemotePage 11SATELLITE VIDEO RECOVERYFollow these instructions if you accidentally change the channel or video i

Page 12Chapter 2Parts of the SystemLIMITED MODEYou can program your remote control in limited mode to keep from accidentally changing the channel on y

Page 13Control Other Devices with the RemotePage 13SCAN FOR DEVICE CODESIf the code for your device is not listed in the tables starting on page 65, u

Page 14Chapter 2Parts of the SystemCHECK THE DEVICE CODESYou can find out what device code you’ve set for each remote mode. 5. Press the either the UP

Page iContentsSafety...iiiChapter 1 - Introduction...

Page 15Control Other Devices with the RemotePage 15CONTROL A TUNER OR AMPLIFIERAUX MODE BUTTONTo use the remote to operate a tuner or amplifier, first

Page 16Chapter 2Parts of the SystemUSING TV OR AMPLIFIER VOLUME CONTROLIf you set up the remote to control a television, the MUTE and VOLUME buttons -

Page 17MenusPage 17MENUSThe next few pages describe the menus that the receiver displays on the television screen. See the chapter titled Using the Sy

Page 18Chapter 2Parts of the SystemTHEME CATEGORIES MENUThe Theme Categories menu allows you to choose programs based on their contents.FAVORITES LIST

Page 19MenusPage 19SYSTEM SETUP MENUThe System Setup menu provides several features that help you set up and maintain the system.TIMERS MENUThe Timers

Page 20Chapter 2Parts of the SystemINSTALLING THE RECEIVER IN AN EXISTING SYSTEMThese instructions explain how to make basic connections between your

Page 21Installing the Receiver in an Existing SystemPage 218. If the Point Dish screen is not displayed on the TV, press MENU-6-1-1 on the remote cont

Page 22Chapter 2Parts of the SystemNotes

Page 23Chapter 3 Using the SystemCHANGING CHANNELSThere are three basic ways to change channels while watching a program:• Press the remote control UP

Page 24Chapter 3Using the SystemHIGHLIGHTING A MENU OPTIONTo highlight a menu option, use the remote control ARROW buttons to move the on-screen highl

ContentsPage iiAppendix... 69Limited Warranty ...

Page 25 Using the MenusPage 25When you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highligh

Page 26Chapter 3Using the SystemUSING THE PROGRAM GUIDEThe on-screen Program Guide provides a complete listing of the available channels and programs.

Page 27 Using the Program GuidePage 27OPENING THE PROGRAM GUIDEThere are two ways to open the Program Guide:• Press the GUIDE button.• Press the MENU

Page 28Chapter 3Using the SystemUSING THE PROGRAM BANNERThe Program Banner provides information about the program you are watching. The receiver displ

Page 29 Using the Browse BannerPage 292. Change the channel:• Enter the channel number for the program that you want, using the NUMBER PAD buttons.• P

Page 30Chapter 3Using the SystemORDERING PAY PER VIEW PROGRAMS1. Highlight the desired pay per view program in the Program Guide. The pay per view pro

Page 31 Using SearchPage 31USING SEARCHThe Search feature of your satellite receiver makes it easy for you to find the programs you want to watch. 1.

Page 32Chapter 3Using the System5. When you have entered the name, scroll down to choose between two options:Search Event Titles Only - Select this op

Page 33 Using Favorites ListsPage 33USING FAVORITES LISTSFavorites Lists allow you to display only your favorite channels in the Program Guide. You ca

Page 34Chapter 3Using the System5. In the Channels list, highlight a channel you want to add to the Favorites List.Note: You can use the number pad bu

fetySafety InstructionsPage iii1. Read these instructions.2. Keep these instructions.3. Heed all warnings.4. Follow all instructions.5. Do not use thi

Page 35 Using TimersPage 355. Select a letter in the keypad area on the screen. Repeat to spell out the name. You can enter up to eight characters, in

Page 36Chapter 3Using the SystemBEFORE AN EVENT TIMER OPERATESFive minutes before an event timer operates, the receiver displays a small blinking “clo

Page 37 Using TimersPage 374. Select the Create option to save the event timer. 5. The receiver displays a timer symbol in the Program Guide, and also

Page 38Chapter 3Using the System11. To create another event timer select the Create option again.Note: You cannot set a manual event timer for a pay p

Page 39 Using TimersPage 39MAXIMUM NUMBER OF EVENT TIMERSYou can create a limited number of event timers. If you try to create more, the receiver disp

Page 40Chapter 3Using the SystemDELETING AN EVENT TIMER1. Press the MENU button.2. Select the Timers option. 3. The receiver displays the Event Timer

Page 41 Using TimersPage 41To use VCR Event Timers, you must set up the receiver to control the VCR. If the receiver can’t control the VCR, use an Aut

Page 42Chapter 3Using the System4. Select the VCR Setup option.5. Find the brand name of the VCR in the table on page 66.6. Set the code for the VCR u

Page 43 Using LocksPage 43WHEN YOU HAVE LOCKED THE RECEIVERIf you try to access a locked item or open the Parental and System Locks menu, the receiver

Page 44Chapter 3Using the SystemCREATING OR CHANGING RATING (CONTENT) CODE LOCKSPlease be aware of the following: The locks use the codes that the ori

SafetyPage ivNote to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40

Page 45 Using LocksPage 45CREATING OR CHANGING CHANNEL LOCKSNote: You can lock any channel, including pay per view channels.1. Press the MENU button.

Page 46Chapter 3Using the System UNLOCKING THE RECEIVERIf you unlock the receiver, leave the locks unchanged and then lock the receiver again, the sam

Page 47 Using LocksPage 47UNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONSTo unlock the receiver front panel buttons, you must use the remote contro

Page 48Chapter 3Using the SystemHIDING ADULT CHANNELSThis keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels.

Page 49 Using Caller IDPage 494. Select the Change Password option. 5. Enter the current password using the number pad buttons.As soon as you enter th

Page 50Chapter 3Using the SystemYou can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds. If you are in a men

Page 51 Changing Program LanguagesPage 51CHANGING PROGRAM LANGUAGESYou may be able to change the language of some programs. An alternate language may

Page 52Chapter 3Using the SystemRESETTING THE RECEIVER TO FACTORY DEFAULT SETTINGSUse these instructions if you want to reset the receiver to be the s

Page 53 Using Troubleshooting ToolsPage 53DIAGNOSTICSThe Customer Service Representative may ask you to open the Diagnostics screen. Remember to have

Page 54Chapter 3Using the SystemNotes

Page 1Chapter 1 IntroductionWELCOME TO DISH NETWORK™Thank you for choosing DISH Network. You are about to experience the excitement and convenience of

Page 55Chapter 4ReferenceTROUBLESHOOTING TABLESUse these tables if you have problems using the system. Look in this section for a description of

Page 56ReferenceChapter 4ON-SCREEN MESSAGESThis table describes some on-screen messages in the order of their message numbers. Find the message number

Troubleshooting TablesPage 57015You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have tempora

Page 58ReferenceChapter 4DISHPRO TWIN LNBF078, 079, 080You may not have connected the receiver to an active telephone line. Or, the telephone line may

Troubleshooting TablesPage 59USING THE REMOTE CONTROL When you run Check Switch, you see "Twin" identified as the Device/LNB but you onl

Page 60ReferenceChapter 4HEARING A PROGRAMWATCHING A PROGRAMWhat Is HappeningPossible Reason What to DoThe receiver front panel Power light is on and

Troubleshooting TablesPage 61USING THE MENUSUSING THE PROGRAM GUIDE OR THE BROWSE BANNERUSING LOCKSWhat Is HappeningPossible Reason What to DoYou were

Page 62ReferenceChapter 4CHANGING CHANNELSUSING FAVORITE LISTSWhat Is HappeningPossible Reason What to DoYou enter a desired channel number. The chann

Troubleshooting TablesPage 63BUYING A PAY PER VIEW PROGRAMUSING THE TELEPHONE FOR VOICE/DATA/FAXWhat Is HappeningPossible Reason What to DoSomeone ord

Page 64ReferenceChapter 4USING EVENT TIMERSWhat Is Happening Possible Reason What to DoYou try to set up an event timer and the receiver displays a me

Page 2Chapter 1IntroductionIF YOU NEED MORE ASSISTANCEIf you need help after you read this guide, choose one of the following resources:• Go to our we

Page 65Device CodesTV CODESProgramming in AUX mode: In most cases use these codes to program in TV mode; however, if programming in AUX mode, press 0

Page 66ReferenceChapter 4VCR CODESProgramming in AUX mode: In most cases use these codes to program in VCR mode; however, if programming in AUX mode,

Device CodesPage 67TV/VCR COMBO CODESProgramming for combination equipment: Program the remote control in TV mode and then in VCR mode. DVD PLAYER COD

Page 68ReferenceChapter 4TUNER/AMPLIFIER CODESProgramming in AUX mode: Press 2 before entering the tuner/amplifier code.DVD/VCR COMBO CODESProgramming

Page 81Chapter 5ReferenceTROUBLESHOOTING TABLESUse these tables if you have problems using the system before calling theCustomer Service Center. Many

Page 82ReferenceChapter 5ON-SCREEN MESSAGESThis table describes some on-screen messages in the order of their message numbers.Findthemessagenumber in

Troubleshooting TablesPage 83015Youmayhavejustpluggedinthereceiver, and it is acquiring thesatellite signal. Or, the receiver mayhave temporarily lost

Page 84ReferenceChapter 5DISHPRO TWIN LNBF078, 079, 080You may not have connected thereceiver to an active telephone line.Or, the telephone line may b

Troubleshooting TablesPage 85USING THE REMOTE CONTROLWhen you run Check Switch, you see"Twin" identified as the Device/LNB butyou only have

Page 86ReferenceChapter 5HEARING APROGRAMWATCHING APROGRAMWhat IsHappeningPossible Reason What to DoThe receiver front panelPower light is on andthere

Page 3Page 3Step 2: Finding Programs To Watch2. Call the Customer Service Center at 1-800-333-DISH (3474). A cus-tomer service representative will hel

Troubleshooting TablesPage 87USING THE MENUSUSING THE PROGRAM GUIDE OR THE BROWSE BANNERUSING LOCKSWhat IsHappeningPossible Reason What to DoYouwereus

Page 88ReferenceChapter 5CHANGING CHANNELSUSING FAVORITE LISTSWhat IsHappeningPossible Reason What to DoYou enter a desiredchannel number. Thechannel

Troubleshooting TablesPage 89BUYING A PAY PER VIEW PROGRAMUSING THE TELEPHONE FOR VOICE/DATA/FAXWhat IsHappeningPossible Reason What to DoSomeone orde

Page 90ReferenceChapter 5USING EVENT TIMERSWhat Is Happening Possible Reason What to DoYoutrytosetupaneventtimer and the receiverdisplays a message no

Page 91Device CodesTV CODESTELEVISION CODESA Mark 670Action 662Admiral 514, 521, 605, 668,669, 675Aiko 727Aiwa 751Akai 570, 573, 659, 660,A-Mark 620Am

Page 92ReferenceChapter 5LXI 563, 566, 590, 595,667, 631, 635, 645,646, 650, 654, 659,668, 678, 683, 691,701, 725Magnasonic 573, 659, 660, 669,672, 67

Device CodesPage 93TV/VCR COMBO CODESTV/DVD COMBO CODESVCR CODESTeknika 504, 505, 512, 516,523, 524, 525, 526,534, 536, 541, 573,644, 652, 653, 654,65

Page 94ReferenceChapter 5DVD PLAYER CODESMarantz 554, 556, 581, 585,592, 594, 600, 602,674, 677, 678, 683Matsushita 678Memorex 507, 533, 549, 554,566,

Device CodesPage 95DVD/VCR COMBOTUNER/AMPLIFIER CODESMintek 710Mitsubishi 629NAD 701Norcent 762Onkyo 713Oritron 723Panasonic 639, 662, 663, 714,715, 7

Page 96Chapter 5ReferenceNotes

Page 4Chapter 1IntroductionSATELLITE SIGNAL QUALITYRAIN AND SNOW FADEHeavy rain, snow, or dense cloud cover can reduce the satellite signal, which may

AppendixPage 69LIMITED WARRANTYThis Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale forwarranty se

AppendixPage 70LEGAL LIMITATIONSREPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BEHELD LIABLE FOR ANY INCIDEN

Page 71Residential Customer AgreementPage 71POST RECEIPT EXCHANGE PROGRAMYou may choose to ship the equipment to us at your cost. To provide faster se

AppendixPage 721. THE DISH NETWORK SERVICE A. Services Defined. DISH Network offers a wide variety of video, audio and interactive programming and oth

Page 73Residential Customer AgreementPage 73you agree to pay us the difference between the amounts actually received by us and the full retail price f

AppendixPage 74C. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amount owed to us,

Page 75Residential Customer AgreementPage 75C. DISH Network has the right to disconnect your Services at any time without providing notice to you if:

AppendixPage 76E. Your DISH Network receiver contains components and software that are proprietary to DISH Network. You agree that you will not try to

Page 77Residential Customer AgreementPage 776. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a

Page 78B. Notice. If we send you notice, it will be considered given when deposited in the U.S. Mail, addressed to you at your billing address or hand