Dish Network Hopper User's Guide

HOPPERWHOLE-HOME HD DVR SYSTEMUSER GUIDE

2WelcomeChapter 1WELCOMEThanks for choosing DISH. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS)

Connections and Setup 94Connecting the Hopper HD DVRCONNECTING THE HOPPER HD DVRThis section describes how to connect the output ports on the back of

95Connecting the Hopper HD DVRChapter 12YPbPr Connections (Hopper only)The YPBPR (component) connections provide high-quality video from your Hopper

Connections and Setup 96Connecting the Hopper HD DVRSetting Up to Display in HDOnce the receiver has been activated with qualifying DISH programming,

97Connecting the Joey Receiver(s)Chapter 12CONNECTING THE JOEY RECEIVER(S)This section describes how to connect the receiver’s HOME VIDEO NETWORK con

Connections and Setup 98Connecting to Your Dish AntennaCONNECTING TO YOUR DISH ANTENNAProfessional installers perform the installation of the Hopper W

99Connecting the Phone LineChapter 12CONNECTING THE PHONE LINEYou must keep the receiver attached to an active phone line (or broadband Internet co

Connections and Setup 100Connecting to Broadband InternetPhone System Setup You must set up the receiver for your telephone system (touch-tone or rota

101Using Troubleshooting ToolsChapter 12USING TROUBLESHOOTING TOOLSYour receiver and the remote control(s) have troubleshooting tools that a DISH Cus

Connections and Setup 102Using Troubleshooting ToolsPoint Dish and Check SwitchThe Point Dish and Check Switch screens are often helpful when you call

103Troubleshooting and Remote CodesWhat you’ll find in this chapter:• TROUBLESHOOTING TABLES• REMOTE CONTROL DEVICE CODESReference

Introduction 3How to Use this User Guide• Chapter 12: Connections and Setup explains how to connect your Hopper HD DVR to your TV, as well as to other

104Troubleshooting TablesReferenceTROUBLESHOOTING TABLESUse these tables if you have problems using your DISH system. Look in this section for a desc

Reference 105Troubleshooting Tables Message Numbers Message NumberPossible Reason What to Do001There may be a problem with the multi-dish switch.C

106Troubleshooting TablesReference015You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temp

Reference 107Troubleshooting TablesChanging ChannelsRemote ControlWhat Is Happening Possible Reason What to DoYou enter a desired channel number. The

108Troubleshooting TablesReferenceProgram Guide or the Browse Banner Your UHF Pro remote control does not work well from far away.You may be expe

Reference 109Troubleshooting TablesWatching a Program When you are using the Program Guide or Browse Banner, some channels are missing.• You may have

110Troubleshooting TablesReferenceFavorites Lists Timers • There may be interference from other nearby electrical devices (such as radio towers

Reference 111Troubleshooting TablesYou try to set up an event timer and the receiver displays a message noting that the program is a Pay-Per-View even

112Troubleshooting TablesReferenceHearing a ProgramCaller ID Telephone for Voice/Data/FAX What Is Happening Possible Reason What to DoThe receiver’s

Reference 113Troubleshooting TablesLocksBuying a Pay-Per-View Program Your computer or FAX machine tries to send a FAX or modem transmission,

4About Your DISH AccountChapter 1ABOUT YOUR DISH ACCOUNTThis section describes how to order your packages and provides information on how to find inf

114Troubleshooting TablesReferenceMenusWhat Is Happening Possible Reason What to DoYou were using a menu, and it suddenly closed.You may not have don

Reference 115Remote Control Device CodesREMOTE CONTROL DEVICE CODESThe Hopper contains manufacturer codes for programming the remote to control your T

116Remote Control Device CodesReference

117What you’ll find in this chapter:• LIMITED WARRANTY• RESIDENTIAL CUSTOMER AGREEMENT• FCC COMPLIANCEAppendix

118AppendixLIMITED WARRANTYThis Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty serv

Appendix 1192A Customer Service Representative will assist you. 3 If the Representative determines you should return any equipment, you will be direct

120Residential Customer AgreementAppendixRESIDENTIAL CUSTOMER AGREEMENTThank you for choosing DISH Network®.To view this Residential Customer Agreeme

Appendix 121Residential Customer AgreementG. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and in

122Residential Customer AgreementAppendixService, to receive any remaining credits or promotional pricing that you would have been eligible to receiv

Appendix 123Residential Customer Agreement4. EQUIPMENT A. Equipment. In order to receive Services you must purchase or lease certain reception equipme

Introduction 5Watching TV NowWATCHING TV NOWAfter you have ordered your programming package, you can begin enjoying the features of your new Hopper HD

124Residential Customer AgreementAppendix5. LEASED EQUIPMENT A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwis

Appendix 125Residential Customer AgreementF. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, S

126Residential Customer AgreementAppendixlaw or regulation, that provision will be considered modified to the minimum extent necessary to make such p

Appendix 127Residential Customer AgreementService Access Fee $6.00 You subscribe to Racetrack TV but do not subscribe to applicable required minimum p

128FCC ComplianceAppendixFCC COMPLIANCEThe following text is extracted from Federal Communications Commission (FCC) regulations, as of this Guide’s p

129AAccount Information 4Adult Content, Hiding 45AntennaAdjusting 69Remote Control 13Apps 49Attenuator 70AudioDolby Digital 90Dolby Digital and Linear

130DISH On Demand 30Pay-Per-View 30Reviewing Orders 31RRain and Snow Fade 7Ratings Restrictions 42ReceiverBack Panel 17Front Panel 17Updates 91Record

Receiver InformationWrite the following information in the spaces provided below. You may need to provide this information if you call the Service Ce

For all your customer needs, go to mydish.com/chat or call the Customer Service Centerat 1-800-333-DISH (3474).195004DN000364

6Watching TV NowChapter 1Pausing Live TVHere’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you

Introduction 7Additional ServicesADDITIONAL SERVICESPay-Per-ViewCatch all the action on Pay-Per-View. Take a break from regular TV and order the lates

8Why Connect to a Phone Line or Broadband Internet?Chapter 1Solar InterferenceTwice a year, the sun moves to a position behind the DISH satellites as

Introduction 9Tipswatching satellite TV programming. Make sure you are using the correct remote control for your TV-viewing location (see page 12 for

10NotesChapter 1Notes

11About Your Hopper HD DVRWhat you’ll find in this chapter:• HOPPER HD DVR OVERVIEW• REMOTE CONTROL• HOPPER FRONT PANEL• HOPPER BACK PANEL• USING THE

Warning and Attention SymbolsYou must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do

12Hopper HD DVR OverviewChapter 2HOPPER HD DVR OVERVIEWThis section gives you an overview of your DISH satellite TV system.Satellite ReceiverThis thr

Satellite Receiver 13Remote ControlRemote Control BatteriesEach remote control comes with four AAA batteries. When you replace old batteries, you shou

14Remote ControlChapter 2Remote Control ButtonsPress this button for SAT ModeMenuAccess receiver features and settingsPair/InputAccess receiver featu

Satellite Receiver 15Remote ControlPress this button for TV ModeTV MenuAccess menu features available on some TVsPair/InputSwitch between TV inputs (a

16Remote ControlChapter 2Press this button for DVD ModePower & TV PowerTop Button turns the DVD/BR/VCR on/offBottom button turns the TV on/offNum

Satellite Receiver 17Hopper Front PanelHOPPER FRONT PANELHOPPER BACK PANEL POWERMENUINFOSMARTCARDSYS INFOJUMPLOCATEREMOTERESETPOWERMENUINFOSMARTCARDSY

18Using the On-screen MenusChapter 2USING THE ON-SCREEN MENUSThe menus make using the receiver and selecting programs quick and easy. Use the menus t

Satellite Receiver 19Using Text Fields• A single choice list allows you to select only one choice at a time. If you select another choice, your previo

20QuestionsChapter 2 While in the Text FieldWhen the cursor is in the text field:• Press the LEFT ARROW to delete characters.• Press FORMAT/* to back

21Watching TVWhat you’ll find in this chapter: • CHANGING CHANNELS• USING THE PROGRAM GUIDE• USING THE BROWSE BANNER• USING THEMES AND SEARCH• USING P

iImportant Safety Instructions ...viiIntroduction ...1WELCOME ...

22Changing ChannelsChapter 3CHANGING CHANNELSThere are two basic ways to change the channel on your satellite TV receiver:• Use UP and DOWN ARROWS on

Finding Programs to Watch 23Using the Program Guidedisplays only the channels included in your current DISH package. And the My HD Channels Favorites

24Using the Browse BannerChapter 3USING THE BROWSE BANNERUse the Browse Banner to see what other programs are on or coming on soon, while not missing

Finding Programs to Watch 25Using Themes and SearchUsing ThemesYou can list programs by the theme of their contents, (for example, just movies or just

26Using Picture-In-Picture (Hopper only)Chapter 3system. Each TV’s Search History is available using that receiver’s remote. You can use Search Histo

Finding Programs to Watch 27Starting in One Room and Finishing in Anotherchannels for you to choose from, as it does when the On option is set. • Off.

28Homes With a Second Hopper InstalledChapter 3HOMES WITH A SECOND HOPPER INSTALLEDTo access the DVR library on a second Hopper from any Joey Receive

29Available On Demand and PPVWhat you’ll find in this chapter:• PAY-PER-VIEW• DISH ON DEMAND• BLOCKBUSTER @HOME™• DISHONLINE.COM• ORDERING CONSIDERATI

30Pay-Per-ViewChapter 4PAY-PER-VIEWTo order Pay-Per-View programming using your remote control, you must connect the receiver to an active phone line

Pay Per Programs 31Blockbuster @Home™3 Use the UP and DOWN ARROW buttons to scroll through the choices, if available.4 Highlight and select the movie,

Table of Contents iiFinding Programs to Watch ...21CHANGING CHANNELS ...22USING

32Ordering ConsiderationsChapter 4 Use Considerations• Your receiver must be connected to a network with broadband Internet access to view the DISH

Pay Per Programs 33Questions• Keep an active phone line or broadband Internet connection attached to your receiver at all times so you can order Pay-P

34NotesChapter 4Notes

35Setting Up Your Favorite ChannelsWhat you’ll find in this chapter:• WHAT ARE FAVORITES LISTS?• CREATING OR CHANGING FAVORITES LISTS• NAMING FAVORITE

36What are Favorites Lists?Chapter 5WHAT ARE FAVORITES LISTS?Favorites Lists are custom lists of your favorite channels. You can create and change th

Favorites Lists 37Naming Favorites ListsNAMING FAVORITES LISTSYou can rename your Favorites Lists whatever you want, up to eight characters long.USING

38TipsChapter 5TIPS • Two lists on the same TV cannot have the same name. For example, the nearby TV cannot have two lists named “Dad’s List.” When

39Setting Receiver’s Parental ControlsWhat you’ll find in this chapter:• WHAT ARE LOCKS AND RESTRICTIONS?• COPYING LOCKS FROM YOUR HOPPER TO A JOEY• C

40What are Locks and Restrictions?Chapter 6WHAT ARE LOCKS AND RESTRICTIONS?Locks and restrictions are parental controls that allow you to password-pr

Parental Controls 41Creating or Changing a PasswordCREATING OR CHANGING A PASSWORDYou should set up your password before using the receiver locks.1 Pr

Table of Contents iiiUSING APPS ON YOUR HOPPER ...49MY ACCOUNT CUSTOMER SUPPORT ...49Digital Vide

42Creating or Changing Ratings RestrictionsChapter 6CREATING OR CHANGING RATINGS RESTRICTIONSYou can lock programs based on Motion Picture Associatio

Parental Controls 43Creating or Changing Ratings RestrictionsPG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 1

44Creating or Changing Ratings RestrictionsChapter 6TV-Y7—Directed to Older Children. This program is designed for children age 7 and above. It may b

Parental Controls 45Creating or Changing Channel Locks7 Select Save. To ensure new parental controls take effect, you will need to set a password if y

46TipsChapter 61 Press the MENU button, select the Settings tile, and then Parental Controls.2 If the receiver is locked, enter the password using th

47Using Home Media and Apps on TVWhat you’ll find in this chapter:• USING THE HOME MEDIA FEATURE• USING APPS ON YOUR HOPPER• MY ACCOUNT/CUSTOMER SUPPO

48Using the Home Media FeatureChapter 7USING THE HOME MEDIA FEATURETo use the Home Media feature on your Hopper, press the MENU button and select the

Interactive TV 49Using Apps on Your HopperUSING APPS ON YOUR HOPPERTo use apps on your TV, press the MENU button and select the Apps tile from the MAI

50NotesChapter 7Notes

51Recording & Pausing Live ProgramsWhat you’ll find in this chapter:• WHAT IS A DVR?• PAUSING A PROGRAM• REVERSE, FAST FORWARD, AND SKIP• SLOW MOT

Table of Contents ivUSING CLOSED CAPTIONING ...88USING AUDIO OUTPUT ...

52What is a DVR?Chapter 8WHAT IS A DVR?The Hopper is a Whole-Home HD Digital Video Recorder (DVR) that lets you watch TV the way that you want. You c

Digital Video Recording 53Reverse, Fast Forward, and SkipREVERSE, FAST FORWARD, AND SKIPThis section describes how to use your remote control’s DVR bu

54Recording a Live ProgramChapter 8RECORDING A LIVE PROGRAMTo record the rest of the program you are watching, PRESS the record button on your remote

Digital Video Recording 55Recording While Watching Different ProgramsRECORDING WHILE WATCHING DIFFERENT PROGRAMSThis section describes the basic ways

56Grouping and Sorting RecordingsChapter 8• Keep—By default, an event timer keeps the 20 newest recordings it has made before it replaces older recor

57Setting Up and Using Event TimersWhat you’ll find in this chapter:• USING PRIMETIME ANYTIME™• TIMERS AND RECORDINGS• USING THE TIMERS LIST• USING TH

58Using PrimeTime Anytime™Chapter 9USING PRIMETIME ANYTIME™The PrimeTime Anytime™ feature is exclusive to your Hopper HD DVR and once enabled, will p

Record Future Programs 59Using PrimeTime Anytime™recordings, you must disable the feature at least 20 minutes before the nightly prime-time interval

60Timers and RecordingsChapter 9TIMERS AND RECORDINGSA timer is your instruction telling the satellite TV receiver the programs you want to watch in

Record Future Programs 61Timers and RecordingsTimer OptionsThe Timer Options screen lets you set the following (not used on all options screens):• Pro

vii1 Read these instructions.2 Keep these instructions.3 Heed all warnings.4 Follow all instructions.5 Do not use this apparatus near water.6 Clean on

62Timers and RecordingsChapter 9Reasons Why Timers are SkippedIf a timer is skipped, the reason is stated on the Timers List.• Priority—This timer ha

Record Future Programs 63Using the Timers ListSpecial Considerations When Using Timers• For Locked or Restricted Programs—You must enter the receiver

64Setting Up an Event TimerChapter 9• Press PAGE UP to see the previous days' timers. Review these timers if you want to see the result of these

Record Future Programs 65Changing or Deleting a Timer4 Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or y

66QuestionsChapter 9• Seek & Record™ recordings may fill DVR storage quickly. If you have other timers you know you don't want to be recorde

67Personalizing Your Remote ControlsWhat you’ll find in this chapter:• PAIRING YOUR REMOTE CONTROL• CONTROLLING OTHER COMPONENTS• SETTING UP BY LEARNI

68Pairing Your Remote ControlChapter 10PAIRING YOUR REMOTE CONTROLThese instructions help you pair your remote control to your Hopper or Joey receive

Remote Controls 69Pairing Your Remote ControlAdjusting the Remote Control AntennaBe sure to point the remote control antenna (back of the receiver) st

70Pairing Your Remote ControlChapter 10Installing a UHF AttenuatorUnwanted UHF signals may interfere with signals from the remote control to the rece

Remote Controls 71Controlling Other ComponentsCONTROLLING OTHER COMPONENTSTo use the remote to control other devices (such as a TV, DVD or Blu-ray Dis

viiiSafetyApparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus

72Controlling Other ComponentsChapter 10VCR (using the mode button for a DVD or AUX device) in Limited Mode, you will only be able to use the POWER a

Remote Controls 73Controlling Other ComponentsSetting Up Using Device Codes ScanIf the code for your device is not listed in the tables in Remote Mana

74Controlling Other ComponentsChapter 10Checking the Device CodesUse these steps to find the device code you’ve set for each of the remote control mo

Remote Controls 75Controlling Other Components2 Press the POUND (#) button twice.Watch the mode light to determine your code. The mode button flashes

76Controlling Other ComponentsChapter 10Setting Up by Learning from Another RemoteAfter you have programmed your DISH remote to control your devices

Remote Controls 77Controlling Other Components4 To start learning commands for this mode: • If you've found a code for that device, first program

78Controlling Other ComponentsChapter 10Controlling a Tuner or AmplifierUse the following remote control buttons to control a tuner or amplifier. Whe

Remote Controls 79The Locate Remote featureTo set the remote control back to adjusting the TV’s device volume by default (steps 1-5 set up the remote

80Sending Discrete Power On and OffChapter 10SENDING DISCRETE POWER ON AND OFFInstallers use discrete power on and power off IR commands when program

83Personalizing Your Hopper HD DVRWhat you’ll find in this chapter:• USING MULTIMEDIA• USING CALLER ID• CUSTOMIZING THE GUIDE AND CHANNEL LISTS• CHANG

1Introduction and Welcome to DISH!What you’ll find in this chapter:• WELCOME• HOW TO USE THIS USER GUIDE• ABOUT YOUR DISH ACCOUNT• WATCHING TV NOW• AD

84Using MultimediaChapter 11USING MULTIMEDIAPhotosYou can view photos on the TV connected to your Hopper HD DVR using the Home Media feature. Now you

Receiver Customization 85Using Caller IDTo use the external hard-disk drive feature:1 Purchase a USB 2.0 hard-disk drive from a consumer electronics r

86Using Caller IDChapter 113 Select Enable or Disable for this feature, then select the option to Save..Caller ID ScreensWhen you receive a call, you

Receiver Customization 87Customizing the Guide and Channel ListsUsing Caller ID HistoryUse the following instructions to view and delete numbers from

88Changing LanguagesChapter 11Changing the Guide DisplayThe receiver comes set to display the Program Guide. However, you can change the way the Elec

Receiver Customization 89Using Audio OutputNote: Not all programming contains any CC information.Press MENU, select the Settings tile, and then highli

90Using Audio OutputChapter 11Dolby Digital gives you the capability to enjoy program audio in surround sound. An external decoder is required to enj

Receiver Customization 91Resetting to Factory DefaultsRESETTING TO FACTORY DEFAULTSYou can reset the receiver to discard any changes you have made to

92TipsChapter 11TIPS• To take full advantage of Dolby Digital 5.1 surround sound, you need a digital optical audio cable and audio equipment that sup

93How to Connect Your Hopper HD DVRWhat you’ll find in this chapter:• CONNECTING THE HOPPER HD DVR• CONNECTING THE JOEY RECEIVER(S)• CONNECTING TO YOU