Dish Network DISH 311 User's Guide

196098To subscribe to programming, or for assistance withinstalling or using the system,go to mydish.com/chat or call Customer Service at1-800-333-DIS

Page 4Chapter 1IntroductionSATELLITE SIGNAL QUALITYRAIN AND SNOW FADEHeavy rain, snow, or dense cloud cover can reduce the satellite signal, which may

Page 5Chapter 2Parts of the SystemFRONT PANELBACK PANELInfrared Sensor/BlasterReceives IR signals fromthe remote control and sends IR signals to DVD/V

Page 6Chapter 2Parts of the SystemREMOTE CONTROLThis section describes the remote control and how to use the buttons to operate the satellite receiver

Page 7Remote ControlPage 7 USING THE REMOTE CONTROL IN SAT MODERecoverRecovers satelliteprogramming if your TV input or channel has changedPower &

Page 8Chapter 2Parts of the SystemUSING THE REMOTE CONTROL IN TV MODEPress this button for TV ModeTV/VideoSwitches between TV inputs (available only f

Page 9Remote ControlPage 9USING THE REMOTE CONTROL IN DVD MODEPress this button for DVD ModePower & TV PowerLeft button turns the DVD/VCR/BD on/of

Page 10Chapter 2Parts of the SystemCHANGING THE REMOTE CONTROL ADDRESSThe remote control and receiver can operate on any one of 16 addresses; however,

Page 11Control Other Devices with the RemotePage 11RECOVER BUTTONFollow these instructions if you accidentally change the channel or video input on yo

Page 12Chapter 2Parts of the SystemLIMITED MODEYou can program your remote control in Limited Mode to keep from accidentally changing the channel on y

Page 13Control Other Devices with the RemotePage 13Enabling SAT Auto-TuneNote: SAT Auto-Tune is enabled by default; however, after enabling SAT Auto-T

Warning and Attention SymbolsYou must be aware of safety when you install and use this system. This User’s Guide provides various procedures. If you d

Page 14Chapter 2Parts of the SystemSCAN FOR DEVICE CODESIf the code for your device is not listed in the tables starting on page 68, use this procedur

Page 15Control Other Devices with the RemotePage 15CHECK THE DEVICE CODESYou can find out what device code you’ve set for each remote mode. 4. Press t

Page 16Chapter 2Parts of the SystemPROGRAM THE REMOTE TO CONTROL A SECOND RECEIVER IN AUX MODEIf you have another DISH receiver installed, you can use

Page 17Control Other Devices with the RemotePage 17POWER BUTTONPress the blank POWER button to turn the tuner or amplifier ON or OFF.SELECT BUTTONThis

Page 18Chapter 2Parts of the SystemTo switch back to TV volume control, do the following:MENUSThe next few pages describe the menus that the receiver

Page 19MenusPage 19PROGRAM GUIDEThe Program Guide lists the available channels and programs. It also has a one-quarter screen video window option that

Page 20Chapter 2Parts of the SystemSYSTEM LOCKS MENUThe System Locks menu allows you to set and use locks.SYSTEM SETUP MENUThe System Setup menu provi

Page 21Installing the Receiver in an Existing SystemPage 21BROWSE BANNERUse the Browse Banner to change channels, or to see what other programs are av

Page 22Chapter 2Parts of the System2. Connect a cable between the TV SET OUT on the back of the receiver and the TV input. Peel off the white sticker

Page 23Chapter 3 Using the SystemCHANGING CHANNELSThere are three ways to change channels while watching a program:• Press the remote control UP or DO

Page iContentsImportant Safety Instructions ...iiiChapter 1: Introduction ...

Page 24Chapter 3Using the SystemHIGHLIGHTING A MENU OPTIONTo highlight a menu option, use the remote control ARROW buttons to move the on-screen highl

Page 25 Using the MenusWhen you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highlighted.Whe

Page 26Chapter 3Using the SystemUSING THE PROGRAM GUIDEThe on-screen Program Guide provides a complete listing of the available channels and programs.

Page 27 Using the Program GuideOPENING THE PROGRAM GUIDEThere are two ways to open the Program Guide:• Press the GUIDE button.• Press the MENU button

Page 28Chapter 3Using the SystemUSING THE PROGRAM BANNERThe Program Banner provides information about the program you are watching. The receiver displ

Page 29 Ordering Pay-Per-View Programs2. Change the channel:• Enter the channel number for the program that you want, using the NUMBER PAD buttons.• P

Page 30Chapter 3Using the SystemUSING THEMESTHEMESYou can list and choose programs by the theme of their contents (for example, just movies or just sp

Page 31 Using Search• Use the remote control number pad to enter the letters in the Name box. Numbers 2 through 9 have telephone-style numbers written

Page 32Chapter 3Using the SystemDishHOME Interactive TV ApplicationsPress the DISH button on your remote control to use the DishHOME Interactive Appli

Page 33 Using Favorites Lists3. Select the list that you want to create or change.4. Select the Modify List option.Note: At any time you can select th

ContentsPage iiAppendix... 73Limited Warranty ...

Page 34Chapter 3Using the System4. Select the Edit List Name option to open the virtual keyboard.Note: You cannot change the name of the All Chan or A

Page 35 Using Timers EVENT TIMER FREQUENCIESOnce—Applies to a one-time program. If the program time changes, this timer operates at the new time. Th

Page 36Chapter 3Using the SystemSETTING UP AN AUTOMATIC EVENT TIMER1. Select a future program using the Browse Banner, Themes Menu, or the Program Gui

Page 37 Using Timers6. Select a channel:• Highlight a channel using the UP or DOWN ARROW button. Then, press the SELECT button.• Enter a channel numbe

Page 38Chapter 3Using the System3. If you want to start the timer one minute early, select the Start 1 min. early option.4. Select the Yes option.OVER

Page 39 Using TimersThe receiver displays the Event Timer Management menu.3. Select the event timer that you want to edit. A check mark appears in the

Page 40Chapter 3Using the SystemDELETING AN EVENT TIMER1. Press the MENU button.2. Select the Timers option. The receiver displays the Event Timer Man

Page 41 Using TimersLOCKS, BLACKED-OUT PROGRAMS, AND EVENT TIMERSYou must enter the receiver password before you can create an automatic event timer f

Page 42Chapter 3Using the System6. Set the code for the VCR using one of the following:• Enter the first 3-digit code number from the table using the

Page 43 Using LocksIf you enter the correct password, you can access the locked item or open the System Locks menu.If you exit a locked item or close

Important Safety InstructionsPage iii1 Read these instructions.2 Keep these instructions.3 Heed all warnings.4 Follow all instructions.5 Do not use th

Page 44Chapter 3Using the SystemCREATING OR CHANGING RATING (CONTENT) CODE LOCKSPlease be aware of the following: The locks use the codes that the ori

Page 45 Using LocksPG—Parental Guidance Suggested. Some Material May Not Be Suitable For Children. A PG-rated motion picture should be investigated by

Page 46Chapter 3Using the SystemNC-17—No One 17 and Under Admitted. An NC-17 rated motion picture is one that, in the view of the Rating Board, most p

Page 47 Using Locksitself may call for parental guidance and/or the program may contain one or more of the following: some suggestive dialogue (D), in

Page 48Chapter 3Using the SystemCREATING OR CHANGING CHANNEL LOCKSNote: You can lock any channel, including pay-per-view channels.1. Press the MENU bu

Page 49 Using Locks5. Memorize your password. From now on, you must enter this password to lock or unlock the receiver.6. Select the OK option. Enter

Page 50Chapter 3Using the SystemUNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONSTo unlock the receiver front panel buttons, you must use the remote

Page 51 Using LocksHIDING ADULT OR LOCKED CHANNELSThis keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels or

Page 52Chapter 3Using the System5. Select the Change Password option. 6. Enter the current password using the number pad buttons.As soon as you enter

Page 53 Using Caller IDYou can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds. If you are in a menu when a

SafetyPage iv24 Do not place the receiver in an enclosure such as a cabinet without proper ventilation.25 Do not install the receiver in any area wher

Page 54Chapter 3Using the SystemCHANGING PROGRAM LANGUAGESYou may be able to change the language of some programs. An alternate language may not be av

Page 55 Setting System UpgradesSETTING SYSTEM UPGRADESYour receiver includes a feature that allows you to have upgrades occur automatically. If you w

Page 56Chapter 3Using the SystemRESETTING THE RECEIVER TO FACTORY DEFAULT SETTINGSUse these instructions if you want to reset the receiver to be the s

Page 57 Using Troubleshooting ToolsDIAGNOSTICSThe Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an acti

Page 58Chapter 3Using the SystemNOTES

Page 59Chapter 4ReferenceTROUBLESHOOTING TABLESUse these tables if you have problems using the system. Look in this section for a description of

Page 60ReferenceChapter 4ON-SCREEN MESSAGESThis table describes some on-screen messages in the order of their message numbers. Find the message number

Troubleshooting TablesPage 61015You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have tempora

Page 62ReferenceChapter 4USING THE REMOTE CONTROL 078, 079, 080You may not have connected the receiver to an active telephone line. Or, the teleph

Troubleshooting TablesPage 63HEARING A PROGRAMWATCHING A PROGRAMWhat Is HappeningPossible Reason What to DoThe receiver front panel Power light is on

Page 1Chapter 1 Introduction WELCOME TO DISH™Thank you for choosing DISH. You are about to experience the excitement and convenience of Direct Broadca

Page 64ReferenceChapter 4USING THE MENUSUSING THE PROGRAM GUIDE OR THE BROWSE BANNERUSING LOCKSWhat Is HappeningPossible Reason What to DoYou were usi

Troubleshooting TablesPage 65CHANGING CHANNELSUSING FAVORITE LISTSWhat Is HappeningPossible Reason What to DoYou enter a desired channel number. The c

Page 66ReferenceChapter 4BUYING A PAY-PER-VIEW PROGRAMUSING THE TELEPHONE FOR VOICE/DATA/FAXWhat Is HappeningPossible Reason What to DoSomeone orders

Troubleshooting TablesPage 67USING EVENT TIMERSWhat Is Happening Possible Reason What to DoYou try to set up an event timer and the receiver displays

DEVICE CODESThese tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, or audio amplifier. Every at

Troubleshooting TablesPage 69VCR CODESIn most cases, use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before enter

Page 70ReferenceChapter 4Asha 675Audio Dynam-ics592Audiovox 676Beaumark 675Bell & Howell 581Broksonic 559Calix 676Candle 534, 594, 675, 676Canon 5

Troubleshooting TablesPage 71TV/VCR COMBO CODESProgram the remote control in TV mode and then in DVD mode. DVD PLAYER CODESIn most cases, use these co

Page 72ReferenceChapter 4DVD/VCR COMBO CODESProgramming for combination equipment: Use DVD mode to control DVD functions and AUX mode to control the V

AppendixPage 73Limited WarrantyThis Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty s

Page 2Chapter 1IntroductionIF YOU NEED ASSISTANCEIf you need help after you read this guide, choose one of the following resources:• Go to our website

AppendixPage 74If You Need Assistance1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer

Page 75Residential Customer AgreementPage 75DISH Network is happy to answer any questions you may have (including questions regarding billing, install

AppendixPage 76difference between the price actually paid for Services and the full applicable rate for such Services, regardless of whether we have t

Page 77Residential Customer AgreementPage 773. CANCELLATION OF SERVICE A. Continuation of Services. Your subscription to Services will automatically

AppendixPage 78H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by DISH Network, its l

Page 79Residential Customer AgreementPage 79E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET OR OTHER CONTENT RE

AppendixPage 80considered modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation,

Page 81Residential Customer AgreementPage 81International Service Access Fee$10.00 You do not subscribe to applicable required minimum programming.TV2

AppendixPage 82FCC ComplianceThe following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of t

Page 83FCC CompliancePage 83Radio InterferenceEchoStar Technologies LLC declares that this device complies with Part 15 of the FCC Rules. Operation is

Page 3Step 2: Finding Programs To Watch2. Call the Customer Service Center at 1-800-333-DISH (3474). A customer service representative helps you with

AppendixPage 84NOTES

IndexPage 85AAmplifier Volume Control 17AudioChanging Program Languages 54Automatic Event Timer 34, 36AUX modeSecond Receiver 16BBack Panel, Receiver

IndexPage 86Highlighting a Menu Option 24How to Control Other Devices with the Remote 11IIf You Need Assistance 2, 74InformationProblems and Solutions

IndexPage 87Control a VCR 40Front Panel 5Install 21Install into Existing System 21Locking the Receiver 48Menus 18Radio Interference 83Resetting the Re

IndexPage 88NOTES

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IndexPage 92Notes

196098Receiver InformationWrite the following information in the spaces provided below. You may need to provide this information if you call the Serv