Dish Network DishPro User's Guide download pdf (Page 37)

Page 99

Chapter 5

Reference

TROUBLESHOOTING TABLES

Use these tables if you have problems using the system before calling the

Customer Service Center. Many problems arise from misunderstandings of

how the system works, especially when you are just becoming familiar with

it. These tables cover many problems, usually with a simple solution for

each one. To solve a particular problem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following

tables that relates to the problem.

•ReadtheWhat’s Happening column until you find the problem.

• ReadtheinformationinthePossible Reason column.

• Try each of the suggested solutions in the What to Do column.

3. For more information, call the Customer Service Center at

1-800-333-DISH (3474), or see www.dishnetwork.com.

Note: Before calling the Service Center, have ready the date of purchase

and either your customer account number, the receiver conditional access

number, or the receiver model number. Display the Important System

Information menu to find these numbers (See Ordering your Programming

on page 2). Also, write down any error messages that the receiver displays

on the television screen.

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Dish Network DishPro User's Guide Page 37